Terms of Service (TOS)

This Terms of Service (this "Agreement") and the Acceptable Use Policy ("AUP") govern your purchase and use of all Alteron services. You must register and accept the terms of this Agreement and the AUP in order to use the Services.

Disclaimer of Warranty

You agree to use the Services and any information obtained through or from Alteron at your own risk. You acknowledge and agree that Alteron exercises no control over, and accepts no responsibility for, the content of information passing through Alteron network. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. Alteron MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT TO THE SERVICES IT PROVIDES. Alteron MAKES NO WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR-FREE OR THAT ANY RESULTS OBTAINED FROM THE USE OF SERVICES IS ACCURATE AND RELIABLE. Alteron EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER'S CUSTOMERS VIA THE SERVICES PROVIDED BY Alteron.

Limitation of Liability

You agree that Alteron will not be responsible for any losses that may incur where Services are accessed by third-parties through illegal or otherwise unauthorized means, including but not limited to situations where data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to Alteron at the time) which may exist in the Services or in Alteron equipment used to provide the Services.

Under no circumstances will Alteron be liable for any consequential, indirect, incidental, special or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, or of any other third party, whether in an action in contract or tort or strict liability or other legal theory.
Alteron will not be liable to Customer, any of its customers, or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance or communications failure.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement.

Support

The servers are offered as unmanaged service. Alteron.net obligations are limited to offering the customer the server access and will not configure, secure, or do any software configuration on your server(s). Support is not offered for any software, nor for any software that the customer may install. Managed Services are not included in the offers. If needed or desired the user will be charged separately.

Indemnification

Customer agrees to indemnify, defend and hold harmless Alteron from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party arising out of or relating to (i) Customer's use of the Services, (ii) any breach by Customer of this Agreement, or (iii) any acts or omissions of Customer.

Disclaimed Warranties

Alteron will not be liable for failure or delay in performing it obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services. Alteron exercises no control over, and accepts no responsibility for, the content of the information passing through Alteron network. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM IS AT YOUR OWN RISK.

Entire Agreement; Severability

This Agreement represents the entire agreement between the parties, and supersedes all previous representations, understandings or agreements. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement will remain in full force and effect.

Customer hereby represents that is either an individual entering this Agreement for his or her personal use, or is a corporation other legal corporate entity, duly organized, validly existing and in good standing under the laws of the state of its organization and the person acting on behalf of Customer is duly authorized to accept, execute and deliver this Agreement on behalf of Customer.

Additional Fees

We are entitled without warning to deduct default interest on all overdue payments as indicated on the invoices.

Payment Obligations, Renewals, and Cancellations

Payment Obligations: Full payment is required in advance, before services are established. You will immediately pay, upon receiving an invoice from Alteron, all charges for your use of the Services at the then current Alteron prices for that category of service or any special offer applicable to your account as determined by Alteron. You will be billed until the service is cancelled by you in writing (e-mail with username and password verification or FAX) or is cancelled by Alteron according to terms of this Agreement. You warrant and represent that the information you supply in the Order Form is accurate and truthful. Paypal payments that are rejected or not made when Services are invoiced are subject to an additional processing fee. Service can be immediately interrupted on any account that is unpaid. Service interrupted for non-payment is subject to a 20.00 € suspension charge. Any suspended account will be terminated within next 5 days after payment due date if no payment is received within this time. Your VPS account or dedicated server comes with a set bandwidth allotment. This represents the amount of bandwidth that you are allowed to use for each calendar month. If you exceed this allotment for any reason, even if you have cancelled service with Alteron during the month, you will be charged overage bandwidth at a rate of $10.00 per 1 TB. Bandwidth billing is done in arrears, and you will receive your bill for overage bandwidth during the first week of the following month that the overage occurred. It is your responsibility to monitor your bandwidth usage and to pay for all overages.

*All payments to Alteron are nonrefundable* and include any applicable setup fees and subsequent charges regardless of usage. If you dispute a charge to your credit card issuer or Paypal account that, in BASIC Networks' sole discretion, is a valid charge under the provisions of this Agreement and/or AUP, you agree to pay Alteron an additional "Investigation Fee" of 40.00 €.

Renewals: Your account will be automatically renewed under the same time and fee structure unless you give written notice to Alteron 10 days before the renewal date that you do not wish to renew such account.

Cancellation: You may cancel at anytime but need to be received at least 10 days before the anniversary billing date. There is no Money Back Guarantee for VPS or dedicated server services. All cancellations must be received in writing as per the deadlines indicated by e-mail or FAX. Cancellations will be processed by our staff on a daily basis.

Termination

The contract is cancellable without giving reasons by both parties at any time during a period of 10 days to the end of the month, but at the earliest on expiry of the minimum contract period stipulated. If applicable, you will be required to pay all fees and costs accrued before the termination date including, but not limited to, bandwidth overage charges that you owe under this Agreement.

Enforcement Actions

Alteron reserves the right to suspend or terminate the Service immediately if inappropriate activity is detected, all of your accounts in question will be deactivated until a thorough investigation is completed. Prior notification to you of disconnection is not assured.